01

Customer inquiry

Customers contact us via website, email,social media, or online platforms to discussproduct requirements,customizationrequests,or wholesale inguiries. We supportmultiple languages and promise a promptresponse within 24 hours

02

Requirement Confirmation

We will discuss the reguirements with thecustomer in detail, covering product models,materials,specifications, quantities, packagingoptions, and lead times. We will provideprofessional advice and arrange sample confirmation if needed.

03

Quotation & Sampling

We will provide a quotation based oncustomer requirements.lf customization orbranding is needed, we can offer samplingservices to confirm all details.The sample leadtime is 3 -7 days, and we supportcustomization of logo, packaging, materials,etc.

04

Order Confirmation & Payment

Once the order is confirmed, a purchasecontract is signed, and the customer pays thedeposit (usually 30%). We will then arrangeproduction.We support multiple paymentoptions, including T/T, PayPal, L/C, etc. Thecontract terms are clear and transparent

05

Production & Quality Control

Production is arranged according to theorder. Our team will follow up theprocess, provide progress updates, andconduct full inspection or samplinginspection after completion. We have aprofessional QC team and support third-partyinspection.

06

Packaging & Shipping

We will provide standard or customizedpackaging according to clientrequirements,arrange logistics, andprovide shipping and customs clearancedocuments. We offer various shippingoptions, including sea, air, or express,and support logistics tracking

07

After-sales Consultation

After receiving the product, customerscan consult us on product usage. We willhelp customers fully understandproduct functions and operating methods.

08

After-sales Repair & Warranty

A professional team provides technical support and problem-solving solutions, with efficient and considerate after-sales service, ensuring your peace of mind.